Grassed Up Gardens – Delivery & Returns
Below are our most commonly asked delivery, returns and refund questions. If any of your questions are not answered below, please just get in touch and we’ll help you as much as possible.
**Upon completing your order, we will get in touch to confirm a delivery date that suits you best**
We have thousands of square meters of artificial grass, so in most cases we can dispatch next day. If you require a specific delivery time, please get in touch and we should be able to arrange this for you.
Grass: We charge a flat rate of £45 (+VAT) for each roll of artificial grass we deliver, this cost is for any roll length (maximum roll length 25 meters) and any width (2 meter or 4 meter width). We do offer free local delivery to the Essex area.
Accessories: Delivery of accessories is a flat £5 (+VAT).
Furniture (free delivery*): All prices quoted include free delivery to our non-surcharged delivery areas. Delivery for large items can take up to 10 working days.
Postcode surcharge areas are: AB, CT, DD, EX, FK, G80+, IV, KW, KY, LL, PA20+, PH, PL, SA20+, TR & TQ. Many of our products will carry a surcharge to these areas, please check in advance of your purchase.
Our non-deliverable areas are Northern Ireland, Isle Of Wight and other offshore destinations.
Unfortunately, we don’t offer collection.
However, we do deliver nation wide, and we also offer free local delivery to Essex addresses.
Yes. Our delivery team will deliver to the curb side immediately adjacent to their vehicle on both standard and pallet delivery services and regard inside delivery as an extra service cost, it may be necessary for you to assist or move a product into your home.
Please ensure you have the means to move the grass when on your premises.
If you are not in to accept the scheduled delivery, you may be charged again for the re-delivery. We will advise a delivery time that is best for you to avoid this at all costs.
If the parcel(s) you receive have any damage on the exterior packaging you must check the contents and list the damage on the driver’s delivery note, if the words ‘goods delivered in good condition’ are on the delivery form next to your signature they need to be crossed out also. If you are at all worried about the goods being damaged, you must sign for the goods as ‘Damaged’ on receipt. Any damage must be reported to Grassed Up Gardens within 48 hours of signing. If someone else is signing on your behalf they must be made aware of the above. If the roll is damaged and you have failed to make any attempt to list this on the delivery note, Grassed Up Gardens or the carrier cannot be held responsible. This does not affect your statutory rights and in the event of the goods being faulty, they will be repaired or replaced.
We cannot accept liability for items that go missing after delivery.
Customised products cannot be returned once they have been dispatched, unless item is proven to be faulty. We also cannot accept returns of any product if it is found that the problems resulted from the product being incorrectly installed/stored/cut by you (the customer).
Please order a sample prior to purchase if you are unsure.